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privacy policy

Effective Date: 6th August 2024

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1. Introduction

Eco AC Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website www.ecoacltd.co.uk, contact us, or use our services.

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2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, phone number, email address, etc.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
     

3. How We Use Your Information

We use your information in the following ways:

  • To provide services: Processing your orders and delivering our services.

  • To manage your account: Managing payments, fees, and charges.

  • To communicate with you: Sending updates, responding to inquiries, and providing customer support.

  • To improve our website and services: Analysing data to understand how you use our website and services and to improve user experience.

  • For marketing purposes: Sending promotional materials and updates about our services if you have consented to receive such information.
     

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have given us explicit consent to process your data for a specific purpose.

  • Contractual necessity: When processing is necessary for the performance of a contract with you.

  • Legal obligation: When we need to comply with a legal obligation.

  • Legitimate interests: When processing is necessary for our legitimate interests and does not override your rights.
     

5. Data Sharing

We do not sell or trade your personal information to third parties. However, we may share your data with:

  • Service providers: Companies that provide services on our behalf, such as payment processing and delivery services.

  • Legal and regulatory authorities: When required by law or to protect our legal rights.
     

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.
 

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to your personal data.

  • Correction: Request correction of your personal data.

  • Erasure: Request erasure of your personal data.

  • Restriction: Request restriction of processing your personal data.

  • Transfer: Request the transfer of your personal data.

  • Object: Object to the processing of your personal data.

  • Withdraw consent: Withdraw your consent at any time where we are relying on consent to process your personal data.
     

9. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at:

  • Email: hello@ecoacltd.co.uk

  • Address: One St Peters Road, Maidenhead, Berkshire, SL6 7QU

  • Phone: 01628 369175
     

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website.

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